Our Learning Loft cares for your interests and the protection of the privacy of our customers. This policy has been compiled to serve those who are concerned with how their personal information is being used online.
This Data Protection Policy sets out the basis which Our Learning Loft (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
“Personal data” is defined as information about an individual who can be identified from that data. Here are some examples of personal data that we may collect:
a. Personal information about you and your family members which may include details like names, contact details (which includes email addresses), educational information, residential addresses or payment details.
b. Information that has been generated throughout the course of any continual relationship with Our Learning Loft, which includes class enrolments, transfers, withdrawals or any other information provided by you during any form of communication.
c. Information from cookies, social media and other technologies deployed for the analysis of website usage or other information technology applications used in communication services.
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
We may use your personal data for business purposes such as:
a. Developing and implementing better subject curriculums and advertising strategies through carrying out research and statistical analysis.
b. Assessing and processing registration, applications, instructions or requests.
c. Communicating with you which includes providing you with the updates on changes to products and services such as additions, expansions, suspensions and replacements of products and services and their terms and conditions.
d. Managing our infrastructure and business operations and complying with internal policies and procedures.
e. Responding to queries or feedback.
f. Addressing or investigating any complaints, claims or disputes.
g. Verifying your identity for the purposes of providing products or services.
h. Complying with all applicable laws, regulations, rules, directives, orders, instructions and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities.
i. Enforcing obligations owed to us.
j. Regulatory reporting, management reporting, audit and record keeping purposes.
k. Send marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, facilitating service refinements via customer feedback survey, data analysis and market research.
ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
SECURITY OF PERSONAL DATA
Our Learning Loft respects your personal data and will only collect your personal information when it is provided to us voluntarily by you, or via a third party who has been duly authorised by you to disclose your personal data to us. A written consent to the collection and usage of your personal data should be given after you have been notified of the purposes for which the data is collected.
We will ensure the protection of personal data in our possession by providing reasonable security arrangements to prevent unauthorized access, collection, usage and disclosure of these personal data.
ACCURACY OF PERSONAL DATA
It is your responsibility to ensure that all personal data submitted and retained by us are accurate, not misleading, updated and complete in all respects.
Failure on your part to do so may result in our inability to provide you with the services you have requested.
The submission of any personal data relating to a third party (e.g. information of spouse, parents, guardians, etc.), should be obtained with the consent of the third party to provide such data.
DISCLOSURE OF PERSONAL DATA
We may disclose your personal data:
a. To our full-time teachers and independent contract teachers in order for them to facilitate their teaching obligations.
b. To any person or entity which is part of Our Learning Loft, only to the extent necessary to fulfil any official purpose.
c. To any person, entity or authority to whom disclosure is required under applicable laws and regulations.
RETENTION OF PERSONAL DATA
Any personal information will be retained either for the period of any ongoing relationship with you, or for the requisite retention periods as stated in any contractual agreements or in accordance with any legal, regulatory, business or operational obligations.
WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
EFFECT OF NOTICE AND CHANGES TO NOTICE
This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date: 06/12/2021
Last updated: 06/12/2021
To the maximum extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.
This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.
You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Personal Data Protection Officer
Our Learning Loft
613A, Bukit Timah Road
Bukit Timah Estate
Our Learning Loft is Singapore’s top tuition centre providing carefully curated curriculum for Primary PSLE, ‘O’ level and Integrated Programmes.
Our team of MOE certified educators are committed to delivering the best quality of education for your child’s primary and secondary school learning journey.